Always know who was at your door.
Whether you're busy at work or simply weren't fast enough - Ring Protect has your back. Review missed intercom calls in the app up to 180 days, from package delivery updates to neighbour messages.
Get more from your intercom.
Whether you're busy at work or simply weren't fast enough - Ring Protect has your back. Review missed intercom calls in the app up to 180 days, from package delivery updates to neighbour messages.
Learn More
-
![Up to 180 Days of Audio and/or Video History]()
Up to 180 Days of Audio and/or Video History1
With a Ring Protect subscription, video calls are saved to the cloud for up to 180 days1. When visitors buzz your intercom, they are notified that their call will be recorded before recording begins. -
![Voicemail]()
Voicemail
Missed a visitor or a delivery? With an eligible Ring Protect subscription, securely save, share, and access your recorded visitor voicemails for up to 180 days. Easily manage, replay, and forward your saved voicemails in the Ring app. -
![Visitor Snapshot]()
Visitor Snapshot
Quickly see who is at your building entrance with a Visitor Snapshot of incoming video calls. Capture, save, and share snapshots for up to 180 days with an eligible Ring Protect subscription. -
![Video Preview Alert]()
Video Preview Alerts
Get instant video previews in your notifications when someone buzzes your intercom. Quickly see who's at your building entrance before you answer the call. -
![Audio/Video Saving and Sharing]()
Audio/Video Saving and Sharing
Once captured, you can download call recordings and voicemails to your computer or smart device and easily replay or share them with friends, family and neighbours, right from the Ring app.
Ring Intercom
+ with a Ring Security Camera or Video Doorbell
Frequently Asked Questions
Am I eligible for a Ring Protect plan?
After you set up your Ring device (doorbell, camera or intercom) then you are eligible to purchase a Ring Protect Plan. Before you set up a device, you can review what plan would work best for you. A trial of Ring Protect starts immediately when you set up your device unless you have an existing plan at your location. This way you can use the benefits while you decide what plan is best for you. Multi and Ring Pro Plans cover all devices at your home, and Solo covers one device.
I am having trouble subscribing? What do I do?
We are here to help! First, make sure you have set up a device at your location. If you were not the person that set up the device, and you are a shared user on the account, please ask the device owner to login to their account on Ring.com to subscribe.
Is a Ring Protect Plan required to use my Ring products?
No. Your Ring products provide certain features (such as Intercom Calls, Quick Replies, Virtual Keys) without a plan. We recommend subscribing to a plan to get the most out of your devices with video recording and other advanced features.
Can I try Ring Protect before I subscribe?
Yes. A trial of Ring Protect starts when you first set up your Ring doorbell, camera or intercom (unless you have an existing plan at your location). Some retailers may offer special promotions with different trial periods. If you are activating a device at a location that is already covered by a Multi or Ring Pro Plan, your new home device is already covered.
What happens when I add a new Ring device?
With Ring Protect Multi or Ring Pro, all devices at one home address are covered automatically. If you’re currently on a Solo plan and want to add more home devices at the same address, you can upgrade to Multi or Ring Pro to cover any additional devices and enjoy our most advanced features.
I have Ring products at more than one address. Does one Ring Protect Plan cover them all?
No. You’ll need to subscribe to a separate Ring Protect Plan for each address you want to cover.
Can I manage my Ring devices from multiple mobile phones or tablets?
Yes. Every Ring device can be monitored and managed in the Ring App by an unlimited number of mobile phones and tablets, as well as by signing in to Ring.com on a computer.
Which forms of payment are accepted for Ring Protect Plans?
Ring only accepts digital credit or debit card payments and any other payment methods offered through our website Ring.com. We do not accept any payments in the form of cash, cheque, or money order. Any such payments sent to our address will be returned to you, and you will be instructed to subscribe and pay for Ring Protect Plans online. Payments that are mailed to Ring may cause a lapse in your plan coverage. If you do not subscribe and pay for a Ring Protect Plan online within your trial period, or prior to the expiration of your existing subscription plan, you will lose your stored video recordings, and they will not be retrievable.
I have a Solo, Multi or Ring Pro plan, how do I redeem my 10% discount?
Simply log in to your account on Ring.com and add eligible Ring products to your cart. The discount will automatically be applied to your order total on Ring.com. Terms and conditions apply. Discount may not be available in certain jurisdictions where devices are not sold on Ring.com.
What are the terms to the 10% discount?
You can receive 10% off select products at Ring.com. Please view our terms and conditions here.
How long do my videos stay in my Ring account?
Your Ring audio and/or videos are stored in the cloud for up to 180 days for doorbells and home cameras. Manage your video storage time through the Control Center.
Do I need my landlord's permission to install Ring Intercom?
Your residence may have rules limiting the installation and use of Ring Intercom and some of its features. Please check and ensure you comply with any applicable rules. Learn more.
I don’t live in an apartment building but I have an intercom system, will Ring Intercom products work for me?
Yes. Ring Intercom products work with compatible intercom systems, enabling you to speak to visitors via Two-Way Talk, unlock your building entrance, share Ring Intercom functionality with members of your household and activate Auto-Verify for Amazon Deliveries, all from the Ring app. Click here to check if your intercom is compatible.
Do Ring Intercom products record or store my conversations
No. By default Ring Intercom products do not record or store conversations. If you want to have your audio and video recordings available, you will need to have a Ring Subscription.
Do I need a Ring Protect subscription to receive notifications?
No. Notifications are available without a Ring Protect plan.
1Your Ring motion event videos in the cloud are stored temporarily, up to 180 days (depending on user's storage settings). Changing your video storage time will only affect videos that are recorded after you adjust your storage time setting.
2Terms and conditions apply. Discount may not be available in certain jurisdictions where devices are not sold on Ring.com.
